Non-Ohio Customers:

(855) 942-2526

Email: support@balancecredit.com

Hours of Operation:

Monday - Friday, 7 a.m. - 11 p.m. CST
Saturday & Sunday, 10 a.m. - 7 p.m. CST

Mailing Address:

Balance Credit
Attn: Customer Support
P. O. Box 4356
DEPT # 1557
Houston, TX 77210-4356

Ohio Customers:

(800) 970-8978

Email: support@promovere-servicing.com

Hours of Operation:

Monday - Friday, 8 a.m. - 8 p.m. EST
Saturday & Sunday, 10 a.m. - 4 p.m. EST

Mailing Address:

Bastion Funding Ohio I, LLC
Attn: Customer Support
P. O. Box 4356
DEPT # 1555
Houston, TX 77210-4356