For Questions, Comments or Complaints (Non-Ohio):

855-942-2526

Email: support@balancecredit.com

Hours of Operation:

Mon-Fri, 7 a.m. to 11 p.m. Central Time
Sat & Sun, 10 a.m. to 7 p.m. Central Time

Mailing Address:

Balance Credit
Attn: Customer Support
PO Box 4356
DEPT # 1557
Houston, TX 77210-4356

©2016 SunUp Financial, LLC

Ohio Customers:
Direct Questions, Comments or Complaints:

800-970-8978

Email: support@promovere-servicing.com
Complaints: complaints@promovere-servicing.com

Hours of Operation:

Monday to Friday, 8am. to 8pm EST
Saturday & Sunday 10am to 4pm EST

Mailing Address:

Bastion Funding Ohio I, LLC
P. O. Box 4356
DEPT # 1555
Houston, TX 77210-4356